Refund policy

Last updated: 28 October 2026

kilbaha.ai sells digital products: annual subscriptions to our AI-generated teaching resources and downloadable solution files. Because digital files can be downloaded and kept immediately, we do not offer refunds for change of mind.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a product has a major failure, for example if:

• a file cannot be downloaded or opened, and we cannot fix the problem;
• a product is significantly different from its description; or
• you were charged more than once for the same purchase.

What to do

Email hello@kilbaha.ai within 30 days of purchase with your order number and a short description of the problem. We will first try to fix it, usually by replacing the file or restoring your access. If we cannot, we will refund you in full to your original payment method (PayPal or card).

Errors in resources

If you find an error in a resource, please tell us. We correct errors and replace the file for all subscribers at no charge.

Subscriptions

A subscription covers the 2027 school year and is not renewed automatically. There are no ongoing charges to cancel.

Kilbaha Education · ABN 47 065 111 373 · PO Box 3229, Cotham VIC 3101